LiamCarter
Driving operational excellence through AI innovation. 12+ years of quality leadership fused with cutting-edge AI engineering to transform how businesses work.
Where Quality Meets Intelligence
I'm a dynamic and results-driven Quality Manager with 12+ years of expertise in driving operational excellence, quality assurance, and customer satisfaction. Certified Six Sigma Green Belt with a proven track record of reducing process variation, minimising waste, and implementing effective problem-solving strategies.
Recognised as a Subject Matter Expert in Quality and Operational Assessments, I bring hands-on experience in SAP and IQOS for Quality Management and metrics. My previous experience in product development and design provides a well-rounded approach to achieving business objectives.
Now, as an AI Champion, I'm passionate about leveraging artificial intelligence to transform business processes, improve productivity, and deliver measurable ROI. I see AI as a game-changer for manufacturing — automating routine tasks, predicting issues before they happen, and turning data into actionable insights.
Quality Leadership
ISO9001:2015 & IATF16949:2016 certified. Led organisations through complex compliance transitions and sustained high-performing quality systems.
Continuous Improvement
Six Sigma Green Belt driving error-proofing strategies, PFMEA, and CoPQ reduction with measurable impact on the bottom line.
AI Innovation
200+ hours of hands-on AI/ML training. Building RAG pipelines, LLM applications, and autonomous AI agents for enterprise use.
People & Culture
Accomplished leader in mentoring, performance management, and fostering a culture of continuous improvement across teams.
Professional Journey
Quality Manager
Danfoss Power Solutions — Havant, England
- ▸Guided organisation through ISO9001:2015 certifications and seamless transition to IATF16949:2016 conformance
- ▸Consistently achieved annual Cost of Poor Quality (CoPQ) reduction targets
- ▸Championing AI adoption across the division as AI Champion
- ▸Entered Race to the Moon AI idea for a Sales Feasibility Assistant integrating SAP with Teams
- ▸Developed Generative AI training course for employees across the business
Quality Manager ACQI SSGB
Eaton Corporation
- ▸Executed multiple Six Sigma projects, significantly reducing process variation
- ▸Led Continuous Improvement initiatives with error-proofing strategies
- ▸Achieved 50% improvement in Customer DPPM within two quarters
- ▸Complete ownership of Quality Systems, ISO audits, and metrics
- ▸Lead Assessor in Quality for Operations Assessments
Quality Engineer
Eaton Corporation
- ▸Full product and engineering experience
- ▸Managing 8D, PFMEA, Control Plan, Error proofing, and Standard Work systems
- ▸Working with SCM team through APQP and supplier liaison
■ Education
BA (Hons) Business & Management
University of Portsmouth
2012 - 2017
First Class HonoursHNC Electrical & Electronic Engineering
Highbury College of FE
ONC Electrical & Electronic Engineering
SouthDowns College of FE
Technical Arsenal
AI & Machine Learning
Programming & Frameworks
Data & Visualisation
Quality & Operations
Tools & Platforms
■ Certifications & Training
AI Projects & Builds
Real-world AI applications built to solve enterprise challenges in quality management, automation, and business intelligence.
AI-Powered PFMEA Generator
Generates Process Failure Mode Effects and Analysis documents from a process map using computer vision, improving quality processes and reducing manual effort.
AI Root Cause Analysis App
Streamlines RCA for manufacturing issues with AI-powered analysis. Planned for company-wide deployment to accelerate problem resolution.
n8n Agent with RAG Chatbot
Answers detailed questions from a knowledge base using Retrieval-Augmented Generation, providing accurate enterprise-grade responses.
Website Chatbot with RAG
Provides intelligent, context-aware responses for site visitors with sales lead storage in Google Sheets for automated lead capture.
AI Voice Agent
Uses GPT-4o to answer questions, send emails, and summarise communications through natural voice interaction.
Web Scraping Application
Collects and curates the latest tech news for trend analysis, keeping teams informed about emerging technologies.
I see AI as a game-changer for our division. By automating routine tasks and simplifying decision-making, we can free up time for people to focus on innovation and problem-solving.
AI will help us improve quality by reducing defects and predicting issues before they happen, making our processes more reliable. It can also speed up operations, shortening sales cycles and accelerating engineering projects.
Most importantly, AI will give us the power to turn data into actionable insights, helping teams make better decisions and drive continuous improvement to directly improve EBIT and Contribution Margin.
■ Continuous LearningDaily: The AI Daily Brief \u2014 Nathan Whittemore
Work Showcase
Coming Soon
A curated collection of case studies, live demos, and detailed write-ups of AI implementations in enterprise quality management. Watch this space.
Let's Connect
Interested in AI-driven quality management solutions, collaboration opportunities, or just want to talk tech? I'd love to hear from you.
liam.carter1@ntlworld.com
Location
Greater Portsmouth Area, UK
Current Role
Quality Manager @ Danfoss